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Ticket News

TICKET REFUNDS

21 April 2015

TICKET REFUNDS

Refunds will only be considered if the tickets are returned no later than 24 hours prior to the kick off time of the match.

On-line ticket sales - refunds
Anyone requesting a refund for tickets bought online should please contact the club by emailing office@burtonalbion.co.uk or by calling 01283 565938. Please then return the relevant tickets securely to be delivered to Burton Albion Princess Way, Burton-on-Trent, Staffordshire DE13 0AR. Returns will be conducted at your own cost and risk. Returned tickets should be in the original condition. Upon receiving tickets, we will then refund the purchase price for the item (less any booking and postage fees) or alternatively at your request, we will supply you with replacement tickets. Once we receive tickets, the sum debited to us from your credit card will then be credited back into your account (less transaction charges) as soon as possible and in any event within 30 days of your order. If you’ve done all of this and you still have not received your refund yet, please contact us at office@burtonalbionfc.co.uk

Abandoned Fixtures
Free or reduced admission to replays of abandoned games applies if a match is abandoned after spectators are admitted to the ground. If a match is abandoned after kick-off spectators are entitled to the following refunds
• Match abandoned pre kick-off: abandoned match voucher to be used for re-arranged game or towards another league match.
Refunds will not be given on the day of cancelled game but only once new date has been finalised.
• Match abandoned before half-time: 60% ticket refund
• Match abandoned between half-time and 60 minutes: 40% refund
• Match abandoned after 60 minutes of play: No refund

Cup Competitions
Tickets for cup competitions are agreed with the opposition and where possible, we consider some reductions for early rounds of cup competitions or increases for later rounds with the agreement of the opposing club. Tickets are usually allocated on a priority basis with sponsors, VPs, season ticket holders, Vice Presidents and regular away travel supporters given an option to purchase tickets prior to sale to the general public to the ticket office no later than 24 hours before the time of the kick-off of the match, when played.
In the event of a rearranged fixture, ticket holders will be entitled to receive free admission on the date of the rearranged game. Refund tickets will be issued if buyers are unable to attend the rearrangement. Refunds are given to supporters provided that the original tickets are returned to the ticket office within 14 days of the original match being called off. Tickets must be returned in their original state. Away tickets are issued at the opponent’s discretion.


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