MORE than 400 supporters responded to Burton Albion’s annual fans’ survey which will help shape club policy going forward.
Supporters praised the club’s commitment to supporting the community, how safe they feel at the Pirelli Stadium and how welcoming staff are.*
Their chief concerns were the ticket booking system and the queues at tea bars during matchdays – the two issues raised the most by fans who made comments.
The club already had plans in place to move towards a new ticketing system in the autumn which will make it easier and simpler for fans and has already started an assessment of the refreshment kiosks as it look at ways of easing matchday queues.
Commercial Director Fleur Robinson said: “We want to thank all the fans who took part in the survey. It provides an invaluable snapshot of how the club is performing and is an important part of our fan engagement.
“We take on board all the comments made, good and bad, and we are always looking to make improvements across all club activities.
“We were already looking to introduce a new ticketing system which will address what is the biggest single issue raised by our supporters and we have had members of our Supporter Liaison Group monitoring queues at the refreshment kiosks, so we can improve this.
“Thanks to the survey we are able to make changes that reflect our supporters’ biggest concerns.
“We were also delighted that yet again our fans told us that they are proud to be Burton Albion supporters and receive a warm welcome at the Pirelli Stadium.
“With help from our supporters we can aim to keep improving that experience.”
*FANS’ SURVEY SCORES
RATINGS OUT OF 10
THE CLUB INTERACTS POSITIVELY WITH COMMUNITY
THE STADIUM IS EASILY ACCESSIBLE
I FEEL SAFE AT THE PIRELLI STADIUM
BAFC STAFF ARE FRIENDLY