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Club News

UPDATED HELP FOR IFOLLOW BREWERS STREAMING

28 September 2020

BURTON Albion games are being shown live on iFollow Brewers while fans are not allowed in football stadiums and we hope you are enjoying the live streams.

If you are new to iFollow and are having difficulties the EFL has a dedicated help service to get you connected. Please email ifollow@efl.com with any other queries or alternatively use the live chat tool, available on the bottom right of this website.

There is also an updated Frequently Asked Questions section on the website which you can find HERE

These are the top fine most reported issues:

An Email says I’m already registered

This means you have already set up an iFollow account and are trying to register again. You need to sign in instead of registering. If you have forgotten your password, you will need to re-set it.

I have forgotten my password, how do I reset my password?

To reset your password, please follow these steps:

Click on the sign in link in the navigation bar in iFollow Brewers
Click the "Forgot your password?" link
Input the email address you used to create your account and click “Reset Password"

An email will be sent to you to reset your password, just follow the simple steps - please make sure you check your spam folder!

You may be experiencing difficulty in resetting your password if the email address you are typing in does not match the email address that you registered with, so you may wish to try registering again.

If you're still having trouble accessing your account, please contact the customer service team for assistance via ifollow@efl.com or by using the live chat tool at the bottom right hand side of your club’s website.

What browsers will iFollow work with?

iFollow has been tested on the browsers and operating systems listed below.

On all of these, cookies must be enabled, and we strongly advise turning any ad-blockers that you may be running off, as these can interfere with playback.

Windows 10 + Chrome
Windows 10 + Firefox
Windows 10 + Edge
Windows 10 + Internet Explorer 11

macOS 10.15 + Safari
macOS 10.15 + Chrome
macOS 10.15 + Firefox

iPhone: iOS 12 + Safari
iPhone: iOS 13 + Safari
iPad: iOS 13 + Safari

Samsung Galaxy S10: Android 9 + Chrome
Samsung Galaxy S9: Android 8 + Samsung Internet

How do I redeem a promotion code?

Promo codes can only be redeemed on the club website, not via the EFL iFollow app.

1- Visit the BAFC website and search for the iFollow dropdown link on the main navigation bar, at the top of the page.

2 - Click on subscribe

Hover over the iFollow dropdown link and click on subscribe.

3 - Select the fixture

Scroll down to Match Passes, select the fixture that you wish to watch, and click ‘Subscribe Now’.

4 - Sign up or sign in to iFollow

If you already have an iFollow account, sign in using your email address and password. If not, create a free account by clicking ‘Register Now’, completing the form and clicking 'Create Account' at the bottom.

5 - Enter your promo code

Enter your promo code into the box on screen and click ‘Apply’ to activate your discount. Your Match Pass will then be available for free. Please note you will still have to enter your card details in order to process the free match, but don’t worry, you won’t be charged.

6 – Start streaming

Head to the match centre via either the website home page, or the ‘Next Match’ link on the iFollow dropdown before kick-off to tune in.

PLEASE NOTE: Codes are single use only, which means they become inactive once used against an account (and therefore cannot be shared)

 

The video stream won't load, it's just a spinning wheel.

If you have purchased a video match pass and the stream is failing to load, there are a few steps you can run through yourself.

1. Make sure you're not running an ad-blocker

Some ad-blockers can interfere with live video playback so we recommend turning any ad-blockers off and refreshing the page, then try and reload the video stream.

2. Make sure cookies are enabled

You will need to ensure cookies are not disabled to run iFollow.​

3. Upgrade your browser

Make sure you are running the latest version of your browser.

4. Try another browser

If none of the above troubleshooting steps solve your issue, try downloading another browser.

If you're still having trouble, please contact the customer service team for assistance via ifollow@efl.com or by using the live chat tool at the bottom right hand side of your club’s website.

I’m due a refund

If you have been charged in error you will receive a refund

If you have emailed ifollow@efl.com be assured your request has been logged and you will be responded to -please note that response times are currently longer than usual

If you have emailed don’t email again as this will create a duplicate ticket and you will lose your place in the queue.


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