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TICKET INFORMATION

Ticket Information


1. Online 24 hours a day, seven days a week at: BAFC Ticketing
2. By phone: 01283 565938 
3. In person: By visiting the Ticket Office at the Pirelli Stadium 

Contact the Ticket Office
Tel: 01283 565938 
E-mail: ticketing@burtonalbionfc.co.uk 

Opening Hours
Monday to Friday: 8.30am to 5.30pm 
Saturday (Non-matchday): 9am to 12pm 
Saturday (Matchday): 9am to 6pm 
Sunday: Closed

2021/22 matchday prices:

  Seated Terrace
Adult £24.00 £20.00
Senior (65+) £22.00 £18.00
Young Person (17-22) £22.00 £15.00
Under 17 £14.00 £7.00
Under 13 £14.00 £7.00

2019/20 Earlybird prices:

                               Seated Terrace
Adult £22.00 £18.00
Senior (65+) £20.00 £16.00
Young Person (17-22) £20.00 £13.00
Under 17 £12.00 £5.00
Under 13 £12.00 £5.00

Earlybird tickets must be purchased by 6pm the day before the game.


TICKET INFORMATION
Burton Albion would like to welcome all supporters to the Pirelli Stadium. The staff at the club are on hand between 8.30am and 5.30pm, Monday to Friday, to assist you with any queries you may have on 01283 565938.

Burton Albion prides itself on being a family-friendly club with a safe and enjoyable atmosphere within the stadium on matchdays. It is recommended that families with young children choose to sit in the Main Stand of the Pirelli Stadium rather than stand on the terraced sections of the stadium.

Fans aged under 14 must be accompanied by an adult. The minimum age for the terraces is five years old. Under 3s can sit on laps without a ticket where an adult has a seat ticket. You cannot bring pushchairs, prams or similar items into the stadium.   

A valid ID containing photo and date of birth will be required for all age categories both when registering to buy a ticket, and when purchasing tickets either over the phone, in the Club Shop or paying at the turnstiles.

The quickest and easiest way to purchase tickets is online at www.burtonalbionfc.co.uk. Alternatively you can call 01283 565938 or call in at the club shop during normal opening hours.

Supporters registering for online ticket sales will receive a unique FAN ID number. It is the supporter’s responsibility to keep contact details up to date.

Tickets for each match are usually available at least four weeks prior to each game.

Away fans cannot purchase tickets for the home terraces or seats. Any away fans who are found to be in possession of a ticket for any of the home sections will be refused entry and no refunds will be given.

Tickets can be collected from the ticket office upon the presentation of the credit/debit card used for payment, along with the name and address of the cardholder. We will ask for photo ID before releasing tickets. If the card holder has asked someone to collect tickets on their behalf, then a signed consent from the cardholder may be asked for by the ticket office. Any person collecting tickets on behalf of another, will be asked to provide evidence of their name and address and may be required to answer security questions. In the event of a dispute, the club’s decision is final.

All pre-purchased tickets are to be collected from the club shop next door to the main reception on non matchdays and on matchdays from the ticket collection windows outside of the club shop.

 

UPDATED JUNE 2021

SEASON TICKETS AND TICKET PACKAGES
Season tickets and ticket packages are non-refundable in either the package’s entirety or on a game-by-game basis. If you would like to return your season ticket/ticket package you can do so by sending all the unused tickets to Burton Albion, with a covering letter detailing your request to cancel your season ticket/ticket package. In exceptional circumstances, the club may make a discretionary refund on a case-by-case basis, but cannot guarantee it will make any refund.

Season ticket holders must notify the club of any change of address.

Season Tickets cover all home league games but there is no guarantee as to the number of games covered by a season ticket which may change during the course of a season in exceptional circumstances.

SEASON TICKET RENEWALS
Season ticket renewal offers are only available to existing season ticket holders renewing before the specified cut-off date. Season ticket holders wishing to change from seats to terrace should contact the club office. Requests to change from terrace to seats will only be considered in exceptional circumstances. Supporters changing category (eg from young person to adult) will be able to renew at the corresponding price in their new category. Offers are not transferable and are only valid for the existing season ticket holders. Any season ticket holder not renewing for their seat or terrace space by the specified cut-off date should note that the seat will be placed on general sale after that time.

UPDATED JUNE 2021

TICKET TERMS AND CONDITIONS

You can buy advance tickets for all League fixtures and most cup fixtures. Cash on the turnstiles maybe an option at some games but is not guaranteed. Prices rise on matchdays by £2 across all categories.

Some games maybe designated as all-ticket.

A valid ID containing photo and date of birth will be required when purchasing all concessionary tickets.

The football club reserves the right to refuse to sell tickets to any person that it considers to be unsuitable.

Use of a match day ticket constitutes acceptance of the club’s rules and regulations.

Any ticket holder found to be in breach of ground rules or found to be behaving inappropriately will automatically invalidate all rights attached to their ticket. Ticket holders are reminded that the club expects them to take full responsibility for their actions and to conduct themselves in an appropriate manner at all times.

The club reserves the right to refuse admission to (or eject from) the ground anyone it deems to be behaving unsuitably. Refunds in such circumstances will only be at the club’s discretion.

YOUNG FANS
The minimum age to enter the stadium unaccompanied by an adult is 14. The minimum age to travel unaccompanied to an away game without an adult is 17. 

TERRACES
All ages should have a ticket. The minimum age to enter the terrace is 5 years old. No prams or pushchairs are permitted.

SEATS
Under 3 years old are free on laps. All other junior ages need to have a seat at the relevant age category. No prams or pushchairs are permitted.

UNACCEPTABLE BEHAVIOUR
Any ticket holder found to be demonstrating racist/offensive/abusive/homophobic or any unacceptable language or behaviour will be ejected from the ground and no refunds will be given. Ticket holders are reminded that the club expects them to take full responsibility for their actions and to conduct themselves in an appropriate manner at all times.  Anyone wishing to report unacceptable behaviour can contact a steward, on the day of a match, or use the ‘Kick It Out’ App, details of which are displayed at various points around the ground, or by contacting the club directly through email at bafc@burtonalbionfc.co.uk

TICKET RULES AND REGULATIONS
All fixtures may be subject to change. Burton Albion reserves the right to reschedule or cancel any match without notice and without any liability.

A match-day ticket is solely for the use of the purchaser and cannot be passed onto a third party without express permission from Burton Albion Football Club. It’s not permissible to resell, re-allocate or transfer any matchday ticket for the use by or benefit of any other person without consent from the club. This includes offering to sell a ticket or advertising a ticket as available for purchase (including by way of online auction sites and secondary ticketing agencies). 

Tickets may not be offered as a prize in any promotion or competition without the club’s consent. They may also not be used for any commercial purposes. Failure to comply with these conditions could see the ticket(s) invalidated with no refunds given and the person(s) responsible being banned from buying future tickets.

If a ticket is lost/destroyed/stolen, the club does not have to issue a replacement and the ticket will need to be repurchased. However, the club may decide to issue a replacement in certain circumstances at the club's discretion.

No supporters, ticket holders, or club guests can bring into the ground any equipment which is capable of recording or transmitting any audio or visual material in relation to the match or any aspect of it without express permission from the club. Any person found in breach of this condition can be ejected from the ground and their recordings confiscated. 

TICKET REFUNDS
Refunds will only be considered if the tickets are returned no later than 24 hours prior to the kick off time of the match. Refunds are at the discretion of the football club.

Anyone requesting a refund should contact the club by emailing ticketing@burtonalbion.co.uk or by calling 01283 565938. If the club agrees to a refund, then please return the relevant tickets securely to by post to Burton Albion, Princess Way, Burton-on-Trent, Staffordshire DE13 0AR or return in person. Returns will be conducted at your own cost and risk. Returned tickets should be in the original condition. Upon receiving tickets, we will then refund the purchase price for the item (less any booking and postage fees) or alternatively at your request, we will supply you with replacement tickets. Once we receive tickets, the sum debited to us from your credit card will then be credited back into your account (less transaction charges) as soon as possible and in any event within 30 days of your order.

ABANDONED FIXTURES
Free or reduced admission to replays of abandoned games applies if a match is abandoned after spectators are admitted to the ground. If a match is abandoned after kick-off spectators are entitled to the following refunds:

  • Match abandoned pre kick-off: Retain ticket for the replacement fixture. Refunds will not be given on the day of cancelled game but only once new date has been finalised. 
    • Match abandoned before half-time: 60% ticket refund 
    • Match abandoned between half-time and 60 minutes: 40% refund 
    • Match abandoned after 60 minutes of play: No refund 
    Ticket holders have 14 days after the abandoned fixture to claim any refund. There will be no refunds/or partial refunds for tickets not bought from Burton Albion but via a secondary ticketing agency or from a third party. 

MISSED GAMES

It is each ticket holder's responsibility to get to the game in good time and the club recommends allowing ample time to park and gain access to the ground. The club does not take any responsibility for supporters who miss games due to travel difficulties. Security checks at the turnstiles may also take time, especially at games where attendance is high and the closer it gets to kick off. Burton Albion cannot issue refunds to fans who miss all or part of any match in these circumstances.

CUP COMPETITIONS
Tickets for cup competitions are agreed with the opposition and, where possible, we consider some reductions for early rounds of cup competitions or increases for later rounds with the agreement of the opposing club. Tickets are usually allocated on a priority basis with sponsors, VPs, season ticket holders and regular away travel supporters given an option to purchase tickets prior to sale to the general public.

In the event of a rearranged fixture, ticket holders will be entitled to receive free admission on the date of the rearranged game. Refund tickets will be issued if buyers are unable to attend due to the rearrangement. Refunds are given to supporters provided that the original tickets are returned to the ticket office within 14 days of the new date being announced. Tickets must be returned in their original state. All refunds are at the club’s discretion. Away tickets are issued at the opponent’s discretion.

 

COVID 19 ADDITION TO TICKET TERMS AND CONDITIONS

All fans attending games including season ticket holders must comply with applicable laws/regulations, Government guidance in respect of Covid-19.

It is a strict requirement that season ticket holders do not, under any circumstances, attend the stadium in the event that they are required to self-isolate or have any symptoms of Covid-19. In those instances, a refund will be at the club’s discretion.

Due to potential COVID-19 pandemic, social distancing rules and its impact on attendance at live matches, season tickets do not permit season ticket holders to occupy a ‘specific seat’ at any match during the season. In the event of reduced capacity matches, seat allocation will operate on the basis that seats in the stadium will be allocated on a match-by-match basis. The club will always attempt to come as close to a season ticket holder’s ‘ordinary match seat’ as possible.

If any game is postponed for any reason, including Covid-19, there are no refunds for any postponed or rearranged matches for season ticket holders. Season ticket holders will be able to attend the rearranged matches using their season tickets at no additional charge.

Season tickets, tickets and ticket packages are non-refundable in either the package’s entirety or on a game-by-game basis if impacted by Covid restrictions. If you would like to return your season ticket/ticket package you can do so by sending all the unused tickets to Burton Albion, with a covering letter detailing your request to cancel your season ticket/ticket package. In exceptional circumstances, the club may make a discretionary refund on a case-by-case basis, but cannot guarantee it will make any refund.

A complimentary live streaming of the match behind closed doors maybe offered to Season Ticket Holders. Should a fan accept the offer of a live stream, instead of attending the live match, then the value of the stream will be discounted from the value of any discretionary refund that is made.

If any matches are held at limited capacity, the club will prioritise existing Season Ticket Holders and Vice Presidents first, followed by new applicants. Should there not be sufficient seats/terrace capacity available, a ballot will operate with an aim of ensuring all season ticket holders can be given an opportunity to attend matches.

Any agreed refunds will be repaid within 28 days of the date of the match.

UNACCEPTABLE BEHAVIOUR
Any ticket holder found to be not abiding by Covid regulations, including social distancing and the wearing of masks and who refuses to comply when requested by a club official maybe ejected from the ground. In which case no refund will be given. Ticket holders are reminded that the club expects them to take full responsibility for their actions and to conduct themselves in an appropriate manner at all times.  Anyone wishing to report unacceptable behaviour can contact a steward on the day of a match.

 

Burton Abion Football Club follows the EFL Ground Regulations

These can be read here - GROUND REGULATIONS

The minimum age to enter the stadium unaccompanied by an adult is 14.

The minimum age to travel unaccompanied to an away game without an adult is 17. 

Terraces
All ages should have a ticket.The minimum age to enter the terrace is five years old. No prams or pushchairs are permitted.

Seats
Under 3 years old are free on laps. All other junior ages need to have a seat at under 17 price or relevant age category. No prams or pushchairs are permitted.

In addition Burton Albion may add further ground regulations for specific matches which will be posted here.

Burton Albion looks forward to welcoming you to the Pirelli Stadium This Code of Conduct acts to principally guide and advise ticket holders of the protocols in place ahead of and during the matchday event. The club has put in place a range of processes to help create an enjoyable environment for all supporters at our matches, however it is vitally important that all attendees understand the requirements of this code, to play their part in creating a safe experience. Supporters are kindly reminded to adhere to this Code of Conduct at all times, and follow all safety requirements, to assist club staff and stewards, and to help protect you and your fellow fans.

 

  • Supporters are encouraged to get vaccinated where eligible.

 

  • Where supporters have been vaccinated, please download the NHS app in order that you can prove your status if required at any future point. 

 

  • It is recommended that if you are not ‘double-jabbed’, you voluntarily take a lateral flow test before attending a fixture.

 

  • You must not attend if you, or anyone attending with you, is suffering from COVID-19 symptoms, feels unwell, or is required to self-isolate.

 

  • The club cannot completely eliminate the risk of COVID-19 infection. Before purchasing a ticket, or travelling to a match, supporters must decide whether it is appropriate they attend, taking into consideration and associated risks based on their personal circumstances.

 

  • In the event you develop COVID-19 symptoms whilst at the Stadium, please notify the nearest steward immediately, who will direct you to the appropriate medical facility.

 

  • Plan your journey in advance and arrive at the stadium in plenty of time to go through all necessary entry procedures, ensuring you know where your stadium entry point is.

 

  • Burton Albion recommends that all supporters over 11 years of age bring a face cover to wear, and we recommend their use in all indoor areas unless otherwise exempt. Government guidelines state that members of the public are expected to wear face coverings in any crowded and enclosed spaces, where in close contact with others.

 

  • You do not need face covers once in your seat/standing area and while eating or drinking.

  • Upon entering the stadium, please pay close attention to signage, floor markings and instructions issued by stewards or via the club’s PA system, this will help get you where you need to be in the most efficient way.

 

  • When using the Stadium amenities, such as toilets and food and drink outlets, please avoid queues and follow the instructions of club staff and stewards.

 

  • Please be respectful to supporters and staff in your vicinity, avoid close contact with those not known to you, and take a responsible approach to others, whose circumstances may differ from your own.

  • Always maintain good hand hygiene around the stadium – use any sanitiser dispensers provided and avoid touching your face or handles and railings whenever possible.
  • Please avoid unnecessary movement away from your seat/standing location. Where possible wait until gangways are clear, and always follow signage and/or stewards’ instructions.

  • Please be patient when moving around and leaving the stadium, be considerate towards stewards, and listen to their advice, in order to help ensure the Stadium event is safely and efficiently managed.

 

  • All other terms and conditions and Ground Regulations continue to apply and must be complied with.

Thank you for your support and full co-operation. Please follow these guidelines and help us all enjoy the match safely.