12:35 13 May 2016
How To Buy
1. Online 24 hours a day, seven days a week at:BAFC Ticketing
2. By phone – 01283 565938
3. In person - By visiting the Ticket Office at the Pirelli Stadium
Online Ticketing User Guide
Contact the Ticket Office
Tel: 01283 565938
Monday to Friday: 8.30am to 5.30pm
Saturday (Non-matchday): 9am to 12pm
Saturday (Matchday): 9am to 6pm
Senior (65+): £22.00
Young Person: £22.00
Under 17: £14.00
Under 13: £14.00
Young Person: £15.00
Under 17: £7.00
Under 13: £7.00
Burton Albion would like to welcome all supporters to the Pirelli Stadium. The staff at the club are on hand between 8.30am and 5.30pm, Monday to Friday, to assist you with any queries you may have on 01283 565938.
Burton Albion prides itself on being a family-friendly club with a safe and enjoyable atmosphere within the stadium on matchdays. It is recommended that families with young children choose to sit in the Main Stand of the Pirelli Stadium rather than stand on the terraced sections of the stadium.
Fans aged 16 and under must be accompanied by an adult.
The quickest and easiest way to purchased tickets is online at www.burtonalbionfc.co.uk. Alternatively you can call 01283 565938 or call in at the club shop during normal opening hours.
Supporters registering for on-line ticket sales will receive a unique FAN ID number. It is the supporter’s responsibility to keep contact details up to date.
Tickets for each match are usually available at least four weeks prior to each game.
Away fans cannot purchase tickets for the home terraces or seats. Any away fans who are found to be in possession of a ticket for any of the home sections will be refused entry and no refunds will be given.
Tickets can be collected from the ticket office upon the presentation of the credit/debit card used for payment, along with the name and address of the cardholder. If the card holder has asked someone to collect tickets on their behalf, then a signed consent from the cardholder may be asked for by the ticket office. Any person collecting tickets on behalf of another, will be asked to provide evidence of their name and address and may be required to answer security questions. In the event of a dispute, the club’s decision is final.
All pre-purchased tickets are to be collected from the club shop next door to the main reception on non matchdays and on matchdays from the ticket collection windows outside of the club shop.
TICKET TERMS AND CONDITIONS
All Championship fixtures for the 2016/2017 season will be all-ticket. There will be no cash-on-the-turnstiles admission.
A Valid ID will be required when purchasing all concessionary tickets.
The football club reserves the right to refuse to sell tickets to any person that it considers to be unsuitable.
Use of a match day ticket constitutes acceptance of the club’s rules and regulations.
Any ticket holder found to be in breach of ground rules or found to be behaving inappropriately will automatically invalid all rights attached to their ticket. The club reserves the right to refuse admission to (or eject from) the ground anyone it deems to be behaving unsuitably. Refunds in such circumstances will only be at the club’s discretion.
Any ticket holder found to be demonstrating racist/abusive/unacceptable language or behaviour will be ejected from the ground and no refunds will be given. Ticket holders are reminded that the club expects them to take full responsibility for their actions and to conduct themselves in an appropriate manner at all times.
All fixtures may be subject to change. Burton Albion reserves the right to reschedule or cancel any match without notice and without any liability.
A match-day ticket is solely for the use of the purchaser and cannot be passed onto a third party without express permission from Burton Albion Football Club. It’s not permissible to resell, re-allocate or transfer any matchday ticket for the use by or benefit of any other person without consent from the club. This includes offering to sell a ticket or advertising a ticket as available for purchase (including by way of online auction sites and secondary ticketing agencies).
Tickets may not be offered as a prize in any promotion or competition without the club’s consent. They may also not be used for any commercial purposes. Failure to comply with these conditions could see the ticket(s) invalidated with no refunds given and the person(s) responsible being banned from buying future tickets.
If a ticket/season ticket is lost/destroyed/stolen, the club does not have to issue a replacement. However, the club may decide to issue a replacement in certain circumstances at the club’s discretion.
No supporters, ticket holders, or club guests can bring into the ground any equipment which is capable of recording or transmitting any audio or visual material in relation to the match or any aspect of it without express permission from the club. Any person found in breach of this condition can be ejected from the ground and their recordings confiscated.
Refunds will only be considered if the tickets are returned no later than 24 hours prior to the kick off time of the match. Refunds are at the discretion of the football club.
Anyone requesting a refund should contact the club by emailing firstname.lastname@example.org or by calling 01283 565938. If the club agrees to a refund then please return the relevant tickets securely to by post to Burton Albion, Princess Way, Burton-on-Trent, Staffordshire DE13 0AR or return in person. Returns will be conducted at your own cost and risk. Returned tickets should be in the original condition. Upon receiving tickets, we will then refund the purchase price for the item (less any booking and postage fees) or alternatively at your request, we will supply you with replacement tickets. Once we receive tickets, the sum debited to us from your credit card will then be credited back into your account (less transaction charges) as soon as possible and in any event within 30 days of your order. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Free or reduced admission to replays of abandoned games applies if a match is abandoned after spectators are admitted to the ground. If a match is abandoned after kick-off spectators are entitled to the following refunds:
• Match abandoned pre kick-off: Retain ticket for the replacement fixture. Refunds will not be given on the day of cancelled game but only once new date has been finalised.
• Match abandoned before half-time: 60% ticket refund
• Match abandoned between half-time and 60 minutes: 40% refund
• Match abandoned after 60 minutes of play: No refund
Ticket holders have 14 days after the abandoned fixture to claim any refund.
There will be no refunds/or partial refunds for tickets not bought from Burton Albion but via a secondary ticketing agency or from a third party.
Tickets for cup competitions are agreed with the opposition and, where possible, we consider some reductions for early rounds of cup competitions or increases for later rounds with the agreement of the opposing club. Tickets are usually allocated on a priority basis with sponsors, VPs, season ticket holders, Priority Members and regular away travel supporters given an option to purchase tickets prior to sale to the general public.
In the event of a rearranged fixture, ticket holders will be entitled to receive free admission on the date of the rearranged game. Refund tickets will be issued if buyers are unable to attend due to the rearrangement. Refunds are given to supporters provided that the original tickets are returned to the ticket office within 14 days of the original match being called off. Tickets must be returned in their original state. All refunds are at the club’s discretion. Away tickets are issued at the opponent’s discretion.
SEASON TICKETS AND TICKET PACKAGES
Season tickets and ticket packages are non-refundable in either the package’s entirety or on a game-by-game basis. If you would like to return your season ticket/ticket package you can do so by sending all the unused tickets to Burton Albion, with a covering letter detailing your request to cancel your season ticket/ticket package. In exceptional circumstances, the club may make a discretionary refund on a case-by-case basis, but cannot guarantee it will make any refund.
Season ticket holders must notify the club of any change of address.
SEASON TICKET RENEWALS
Season ticket renewal offers are only available to existing season ticket holders renewing before the specified cut-off date.
Season ticket holders wishing to change from seats to terrace should contact the club office. Requests to change from terrace to seats will only be considered in exceptional circumstances.
Supporters changing category (eg from young person to adult) will be able to renew at the corresponding price in their new category.
Offers are not transferable and are only valid for the existing season ticket holders.
There are no refunds for postponed games.
Any season ticket holder not renewing for their seat or terrace space by the specified cut-off date should note that the seat will be placed on general sale after that time.
The club has a number of wheelchair bays available for both home and away supporters at the Pirelli Stadium. The home wheelchair bays are situated in front of the South Stand and the away are situated in front of the East Stand.
All disabled supporters who are in receipt of higher disability allowance are entitled to have a carer accompany them to the Pirelli Stadium free of charge. Disabled tickets can be booked in advance by contacting Burton Albion on 01283 565938. Proof of entitlement will need to be provided by post or email before tickets will be posted out on the customer’s first occasion of buying. Alternatively, proof of entitlement can be provided upon collecting tickets from the ticket office.
Burton Albion does not provide equipment for visually impaired supporters. However it is recommended that a personal radio is brought into the stadium with BBC Radio Derby providing full commentary of every home match on 1116AM.